Madison Limousine Customer FAQ

All limo companies are pretty much the same, right? We wish! Unfortunately, there are nearly 10,000 limo providers in North America alone and over 10 to Madison Limo Services to choose from! If you’re considering limo service as an option for your upcoming anniversary, date night, chances are that you want things to go off without a hitch! Limo service can promise an on-time pick-up, luxury, style and guarantee price if you know how to start looking. 1. How to Avoid Hidden Fees Does that price quote you received from the limo company seem too good to be true? Unfortunately, it just might be. There are two common types of limo pricing, base quotes and all-inclusive estimates. Base quotes can seem low because they are – these estimates often don’t include crucial factors like fuel, insurance and driver gratuity. Learn how to tell whether you’re going to be hit with sticker shock and choose a provider who can get you an all-inclusive price that comes with a cost guarantee. 2. Will I get a Driver or a Professionally Trained Chauffeur? Turns out, there is a pretty big difference between the service you receive from a driver and a professionally trained chauffeur with years of experience. A driver can operate a vehicle safely and get you where you need to go. Chauffeurs are far more than just drivers. They’re customer service professionals who can navigate any obstacles that stand in the way of a seamless experience. Do you need a little extra help getting your luggage into the vehicle? Are you just hoping for a few minutes of peace and quiet to relax before you board the plane or walk down the aisle? No problem! A Chauffeur can read your cues and provide just the experience you need. If you run into any unexpected traffic or road closures, Chauffeurs will take advantage of the latest and greatest technology to make sure you’re right on time. 3. How Do I Know My Limousine will Arrive On Time? Luxury transportation should come with a promise of reliability. If you can’t afford to miss your flight or appointment with the big client, you can’t afford the risk of taking a cab or the subway. Can your limo rates engine or company really offer you a promise that you won’t be a minute late? Learn how to choose a company that doesn’t just say they’ll be there when you need them, they can offer a guarantee. 4. Can I Get Service 24 hours a Day? Will your Bachelorette party, or Date Night Itinerary be finished by 5pm? What if you need to make a change for your airport transfer in the morning at midnight? Most of the time, limo service takes place outside the scope of traditional business hours. As a consumer, you deserve to know you can resolve any unexpected issues as the come up. Does your limo service or rates engine offer dedicated, trained staff who can provide support around the clock? Will a real human being pick up the phone when you call after hours? 5. Are You Insured? Full coverage is critical! Learn how to tell if your potential limo company has the coverage they need to protect them and you in the case of the unexpected.  Most states require a minimum of $1,000,000 in coverage for limousine companies. Be sure to ask for a copy of the limousine company’s insurance certificate at the time of booking. If they can’t or are unwilling to provide it to you then you may want to look elsewhere. 6. What Happens if Something Goes Wrong? Look, things happen.  We understand that mechinal failures and traffic issues are part of the transportation industry, but how your limousine service communicates these issues and handles them when they do happen are a major issue for consumers. If your limo service gets stuck in traffic are they going to notify you that we will be a few minutes late? If a vehicles breaks down, do they have a contigency plan for your trip? What if they are late and you miss your flight?  Ask these questions on the front end so you know if they are prepared in the event something does come up.