MADISON SEDAN SERVICE FAQ
If you’re planning to reserve Madison sedan service for your upcoming business trip or engagement, you’re likely wondering how to get the best deal and experience possible. Can you ensure a great experience ahead of time? How do you identify the companies who offer the best service to their clients every time? We’ve compiled the top 8 questions you should ask your Madison limo company before booking luxury transportation:
IS THIS AN ALL-INCLUSIVE PRICE QUOTE?
If the price for limo service seems too good to be true, that might be the case. Some luxury transportation companies give potential clients a “base rate” quote, which does not include the reality of fuel, road tolls, insurance and driver gratuity. It could be as much as 40% lower than your final bill. Don’t book the service until you’re certain that you’ve seen an all-inclusive quote that does not have any hidden fees.
ARE YOU INSURED?
Even the most experienced Chauffeurs can’t make up for an insufficient insurance policy. If your car service has bought enough coverage to ensure both their employees and clients are well-covered in an accident, they should be happy to share details on their policy with you.
WHAT YEAR ARE YOUR LUXURY VEHICLES?
As a general rule of thumb, your Madison car service shouldn’t be fielding anything older than 2006. Not only do older vehicles look less professional, the chances that you could experience a disruptive breakdown mid-trip are much higher. Commercial vehicles can quickly accrue miles, and if your limo provider just hasn’t retired their older cars it could be a sign that they’re not the best company.
WILL YOU BE LATE?
If you’re considering Madison car service to get to the airport or a business meeting, you most likely can’t afford to even be 1 minute late. Ask any limo company you interview what their policies are on timeliness. They should utilize mapping software, GPS and a knowledge of traffic patterns to get you there on time, no excuses.
WHAT AM I PAYING FOR?
Some Madison car service providers utilize garage-to-garage billing, which is a fancy way of saying their customers end up paying for more than they need to. The mileage on the bill includes the distance from their fleet garage to your pick-up location, and the time it takes them to get back after you’re dropped off. Make sure that you’re not being overcharged and that the company has a policy of just billing for service and nothing else!
DO YOU COMPLY WITH REGULATIONS?
Any restaurant, bank, book store or any other company is required to obtain licenses from the county and follow labor laws. Your limo company shouldn’t be an exception to this rule. Ask them if they’re compliant and all licenses are current. It’s safe to say it’s a pretty bad sign if they don’t admit quickly that their business licenses are up-to-date.
HOW DO YOU TRAIN YOUR CHAUFFEURS?
Your nearest limo company never stops training their employees to deliver the best service possible. From seminars on customer service and communication to hands-on insight into great defensive driving, an outstanding Chauffeur typically has hundreds of hours of training under their belt. Be sure they cover the importance of confidentiality and have a commitment to only sending out the best in the business!
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WHEN WILL I BE CHARGED?
Even in Madison, limo service companies near your location can have varying policies about when they’ll charge for the journey. Be sure and clarify ahead of time what to expect. Some companies charge in full at the time of reservation, others charge at the time of service and some allow corporate customers to receive a monthly invoice.
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